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Versa 3 screen came off

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‎09-26-2022 23:43 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-26-2022 23:43 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

With any incident, the screen for versa 3 came apart on its own. I contacted customer service, but I was told that the warranty period has expired so it’s not eligible for replacement. So should we expect fitbit products to last only a year? How is it fair to take 200 dollars for a product that literally comes apart without any reason? Why should we as customers absorb the cost for a defective products that the company manufactures? 

 

Moderator Edit: Clarified subject

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‎09-28-2022 05:43 - edited ‎03-14-2024 13:39

‎09-28-2022 05:43 - edited ‎03-14-2024 13:39

Hi there, @Hseifu. Welcome to the Community Forums. I'm sorry to hear about your Versa 3's screen. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you and our Support Team are still in touch in regards to this matter. Please stay tuned to your inbox for updates on your case!

Maria | Community Moderator, Fitbit


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