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Versa 3 battery issues

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‎05-02-2022 05:20 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎05-02-2022 05:20 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

My Versa 3 ran out of battery while I was at work today. It’s been losing battery quickly recently although I’ve only had for 12 months. I tried charging it when I got home but after an hour all that happened was that it overheated. What do I do?

 

Moderator Edit: Clarified subject

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‎05-02-2022 06:00 - edited ‎03-08-2024 08:16

‎05-02-2022 06:00 - edited ‎03-08-2024 08:16

Hi there, @Simone_Hill. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Since your Versa 3 is getting hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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