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Versa 3 battery issues

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‎07-10-2022 00:19 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-10-2022 00:19 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

My versa 3 stopped working at 10.37 last night. Tried charging but it's getting red hot. It won't switch on. I've tried cleaning etc this morning. Can you please advise 

 

Moderator Edit: Clarified subject

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‎07-10-2022 01:51 - last edited on ‎07-27-2024 07:19 by Fitbit Moderator

‎07-10-2022 01:51 - last edited on ‎07-27-2024 07:19 by Fitbit Moderator

Hi @MiloMoo - did the watch get wet at some point, it has the symptoms of some internal damage.

Don't charge it if it gets hot as that can be dangerous.

If under warranty, 1 to 2 years depending on country law, take it back to where you bought it for replacement with a new one.

Author | ch, passion for improvement.

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‎07-11-2022 10:17 - edited ‎11-16-2023 10:37

In response to Guy_

‎07-11-2022 10:17 - edited ‎11-16-2023 10:37

Hi there, @MiloMoo. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Happy stepping! 

Maria | Community Moderator, Fitbit


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