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Versa 3 black screen

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‎04-15-2025 21:18

‎04-15-2025 21:18

Hi everyone, I have the same problem as many of you describe with my Versa 3 device. It is the second time such a black screen happens after ca. 1,5 years. I will definetly not buy another Fitbit as this problem seems to be reoccurring and I agree what has been said that this is not sustainable.

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‎04-16-2025 07:57

‎04-16-2025 07:57

Hi there, @SunsetRunner. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear about your experience with your Versa 3. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 3 and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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