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Versa 3 blank screen and it won't sync

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‎04-13-2023 07:37 - last edited on ‎04-13-2023 08:08 by Fitbit Moderator

‎04-13-2023 07:37 - last edited on ‎04-13-2023 08:08 by Fitbit Moderator

The main display screen on my versa 3 has disappeared.  It's just black, I thought I was turned off completely but then swiped left/right/up and everything else is still there however none of apps on the menu will load and my device will not sync to mobile app. As I can't access the settings app, I cannot do the factory reset. Had my device 6 months now and never had a single problem with it nor have I come across a similar problem on this help site. 

 

 

Moderator Edit: Clarified subject

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‎04-13-2023 08:17 - edited ‎06-17-2023 10:20

‎04-13-2023 08:17 - edited ‎06-17-2023 10:20

Hi there, @Cain_. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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