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Versa 3 blank screen

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‎05-22-2022 03:28 - last edited on ‎12-18-2022 19:55 by

‎05-22-2022 03:28 - last edited on ‎12-18-2022 19:55 by

Hello. 
My versa 3 won’t start. 2 days ago the screen went black even if had 45% battery and nothing I do works.

it’s fully charged, it even vibrates when I get calls but the screen it’s black. 
help if you know other ways of turning it on besides restart from the button, changing the clock face, restart when it’s charging, etc. 

Thank you! 

 

Moderator Edit: Clarified subject

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‎05-22-2022 09:47

‎05-22-2022 09:47

Hello @LauraNegrescu 

Besides the troubleshooting tips you have already tried I do know this exact issue is being discussed here: https://community.fitbit.com/t5/Versa-3/Versa-3-Black-Screen/m-p/5146745#M32349 I would join that thread and conversation. I do truly hope you find a resolution.

 

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‎05-23-2022 05:03 - edited ‎11-14-2023 11:08

In response to SunsetRunner

‎05-23-2022 05:03 - edited ‎11-14-2023 11:08

Hello there, @LauraNegrescu. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @SunsetRunner Thanks for your help!

Since you've exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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