Versa 3 black screen

[Jeanlaws]

My Versa 3 (which is a little over 1 year of age) has a black screen. I can get the Fitbit logo to appear but nothing else. Customer Support was not helpful in fixing it and is only offering a discount on a new smartwatch purchase. I feel very frustrated and disappointed with Fitbit right now. 

Moderator Edit: Clarified subject

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Jeanlaws. 

Thank you for sharing all these details about the inconvenience you've been having with your Versa 3 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you have indeed contacted the Customer Support team for further assistance with. In this case, I recommend that you continue the communication with them so they can let you know if there are any options available for you. 

See you around. 

[Jeanlaws]

Thank you. My issue is not unknown to Fitbit, there are articles highlighting this very issue yet Fitbit chooses not to address it.

I think I'm not going to continue supporting Fitbit. This Versa replaced a previous Fitbit Ionic which died when it was a little over a year old. As much as I appreciate the convenience of the products, I can't afford to replace my smartwatch every year. 

[Suzie08]

Hi Jeanlaws, this has just happened to my Fitbit today! I have not been able to get in contact with the support team as my messages come back as “rediverted” ! 
I can swipe between screens but nothing opens. Extremely frustrating 

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I’ve been in contact with Fitbit support and have been transferred to another area that deal in warranty claims so looking like the issue cannot be rectified 🤔

[Jeanlaws]

I am sorry this happened to you. I hope they treat you better than they've treated me.

[Oliviaaaaa]

Mine isn’t working anymore. It’s charged and updated. ?

[Suzie08]

Hi, how are you going with the black screen? I’ve managed to fix mine by holding the side button in for 8 seconds and as soon as it vibrates release it and immediately hold side button in again until the  Fitbit logo appears. This actually took me a few goes but it eventually worked so now have everything up and working again. You may also have to update the Fitbit app on your phone to the most recent version. Good luck with yours 😊

[Jeanlaws]

You can try holding down the button on the side for approximately 10 seconds to see if it will reboot. You can also try placing in on the charger for 5-10 minutes and attempting to reboot it while plugged in to the charger. If neither of these steps work, you'll have to contact FitBit support to see if they'll do anything for you. (All I got from them was a small discount on a new FitBit). Hope you can get yours to work.

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I can get the logo up but nothing else.

[DavideFitbit]

Hi everyone, thanks for taking the time to share your experience with this. I'm sorry to see that you continue to experience this issue with the display not responding. 

It's usually recommended to complete the restart procedure following the steps listed here, as some of you mentioned earlier. Some people have also been able to resolve by changing the clock face option on the watch. 

However, if you continue to experience the same problem, I do recommend that you continue the communication with the Customer Support team so they can provide you with the next steps or let you know if there are any options available for you. You can chat with us online or give us a call. Click here to get connected. 

Thanks again for taking the time to share your feedback and comments about the watch. The team continues to work to improve the quality of products and services. 

[marthazr]

Same.

I think the Fitbit Versa 3 is just a bad watch that brakes up after 1 year. 

They gave me a discount to buy a new one but I don't trust Fitbit anymore.

I will share my terrible experience with as many people as I can on and offline, and I will never buy any Fitbit product again. 

I'll switch to the Samsung watch, I think.

Good luck everybody!

Share your bad experience with as many people as possible! it will prevent others to make the same mistake we did buying this defective device. 

[Vinterfe]

Not sure how well this will work for anyone else, but I managed to fix this issue by turning on Always On Display. I assume something is a bit screwed up with waking the screen after it turns off, causing it to bootloop. Since setting the display to always on last night, I've had zero reboots today.

[Jeanlaws]

No Samsung anything for me - stuck with one of their crappy refrigerators, don't need to throw any more money their way. I'm looking at a Garmin smart watch.

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Mine, too, but still a black screen. I can get the Fitbit logo to show up every once and a while but the screen itself is still black.

[Suzie08]

Hi there, as per my earlier notes I have rectified this issue and my watch is back to working as it should. Thanks for all the input.



Sent from my iPhone

[DavideFitbit]

Hi everyone, thanks for the information that you've provided so far about this issue with your Versa 3. It's good to know that some of you have been able to resolve the problem. 

If you haven't done so already, please make sure to complete the restart procedure and you can also try changing the clock face option on the watch if you continue to have this problem.  

If you already tried these steps mentioned earlier, please get in touch with the Customer Support team so they can let you know how to proceed. You can click here to chat with us online or give us a call. 

See you around. 

[tamara06]

My one year old device just did the same thing this morning. I find it very odd that so many of us had the same issue within days of each other. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @tamara06. 

Thank you for confirming that you've been having the same problem with your Versa 3 watch. 

Before considering other options, please let me know if you've tried the steps listed here below, as they have been useful for other users with similar problems: 

• Try restarting your device following the steps listed here. 
• Try changing the clock face option if you're still having the same problem. 

I'll be around. 

[Suzie08]

Hi there,
I have managed to fix the problem of my Fitbit having a black face and it is working fine again now.
I no longer require assistance with this issue.
Regards
Suzanne

Sent from my iPhone

[Navygrl74]

I have the same issues as of last Friday, no power what so ever, no light on back, etc. It's just a year old just like my previous fitbit when it died and just like before I contacted support, got the same runaround, same trouble shooting questions, same answers and the same email stating they are sorry but it's just out of warranty so all they can do again is a 30% discount. Fitbit does not stand behind their product at all! 

[DavideFitbit]

@Suzie08 Thank you for sharing this update, it's good to know that you were able to resolve the problem! 

Welcome to the Fitbit Community forums, @Navygrl74. 

Thank you for confirming that you're having the same problem with your Versa 3 watch. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. Thanks again for sharing all your comments and feedback about this. 

See you around. 

[Navygrl74]

Thank you for your reply. The only response or Instructions I received from Fitbit was the same exact response I received with my 2nd watch and that was they were sorry there's nothing they can do but offer a 30% discount code which is ridiculous seeing my new watch that I had to purchase again (because my 2nd watch did this exact same thing) is barely over a year old. I will definitely not be wasting my money on a 4th watch from this company!