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Versa 3 blank screen

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‎08-13-2022 11:49 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-13-2022 11:49 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

My versa 3 has just a black screen and will not respond to pressing the side button. 

 

Moderator Edit: Clarified subject

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‎08-13-2022 14:52 - edited ‎11-20-2023 15:31

‎08-13-2022 14:52 - edited ‎11-20-2023 15:31

Hi there, @K54. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around! 

Maria | Community Moderator, Fitbit


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‎08-13-2022 23:08

‎08-13-2022 23:08

Tried to call Fitbit customer service a number of times, but were disconnected  with a message saying someone should call me back to my phone number. Unfortunately, no one called me back. My sister's watch screen is dead, but when she walks with the watch on, the record reflects to her phone. How can that be fixed: seems like there is no button on the side to press on her watch. My sister told me her watch worked find for about a month, but then the screen became dead. Hope my sister's Versa 3 can be fixed ASAP.

In addition, my watch band with with the snap hook side is broken. I thought I had an extra set of band in the box. Unfortunately, I found only a band with holes with larger size was there without the snap hook one. Please let me know where I can get of buy it. 

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‎08-14-2022 03:29

‎08-14-2022 03:29

I’m the exact same. Screen went black this morning and now all it does is vibrate. I’ve tried the long restart by holding down on side button for 15 secs but I see nothing. Also tried changing clock face in app but since it can’t find my Fitbit that hasn’t worked either.

 

HELP!!!

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