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Versa 3 stuck on Fitbit Logo

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‎08-13-2022 10:33 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-13-2022 10:33 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

Have factory set my Versa 3  -  logo on screen but the lights on the back are not operational and cannot set up on my phone. 

It charged okay yesterday and was working until sometime this afternoon.

Any ideas?

 

 

Moderator Edit: Clarified subject

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‎08-13-2022 14:54 - edited ‎07-16-2023 03:44

‎08-13-2022 14:54 - edited ‎07-16-2023 03:44

Hi there, @Mamadillo. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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