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Versa 3 blank screen

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‎07-23-2023 09:23 - last edited on ‎07-24-2023 05:29 by Fitbit Moderator

‎07-23-2023 09:23 - last edited on ‎07-24-2023 05:29 by Fitbit Moderator

Versa 3 is charged.   It vibrates when I press side button and when there is message activity .   The screen is black .  I tried changing watch face an nothing happens.  Logo won’t come on … screen remains black.  Watch feels hot. 

Moderator Edit: Clarified subject

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‎07-24-2023 03:36

‎07-24-2023 03:36

Hi @SunsetRunner It sounds as if the screen has died. If it is still under warranty then contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-24-2023 05:31

In response to NellyG

‎07-24-2023 05:31

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @NellyG Thanks for your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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