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Versa 3 blank screen

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‎08-26-2023 21:22 - last edited on ‎08-27-2023 11:00 by Fitbit Moderator

‎08-26-2023 21:22 - last edited on ‎08-27-2023 11:00 by Fitbit Moderator

Screen is black on my versa 3. Green light sensors still come on,, and still get the haptic feedback from the button on the side. Held that down for a restart. Fitbit logo comes back up after its restarted but then it goes back to black 

What next

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-27-2023 03:42

‎08-27-2023 03:42

I had the same problem today and I took my Versa 3 off Bluetooth and put it back on. That seemed to solve the problem. 

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‎08-27-2023 11:03 - edited ‎08-27-2023 11:04

In response to JamieLS

‎08-27-2023 11:03 - edited ‎08-27-2023 11:04

Hello there, @Shortstop07. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

@JamieLS Thanks for stopping by and sharing the steps that worked for you. 😊 I'm glad to hear you're back on track now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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‎08-27-2023 14:04

In response to JamieLS

‎08-27-2023 14:04

Same problem. I did what they stated to do and nothing... seems like everyone is having an issue with versa 3.  So completely dissatisfied with fitbit,  I have had 4 fitbits and they just crap out,  never make it past 1& 1 /2 years..  you can do better Fitbit, we have to... shouldn't we be striving to be more green and earth conscious. Instead make products that cost 200 dollars and fingers crossed they last more than a year.  

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