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Versa 3 blank screen

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‎01-02-2024 06:23 - last edited on ‎01-03-2024 04:43 by Fitbit Moderator

‎01-02-2024 06:23 - last edited on ‎01-03-2024 04:43 by Fitbit Moderator

I charged my watch on New Year’s Eve. It was working just fine. New Year’s Day I went to put it back on & it is showing a black screen except for a moon & will not stay on long. I thought maybe it had something to do with my phone so I rebooted that. It is working & calculating but my watch is not & black….why


Moderator Edit: Clarified subject

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‎01-03-2024 03:57

‎01-03-2024 03:57

Welcome to the Fitbit community, @mhildeb73!

From what you've mentioned, I'd assume that your device is in sleep mode. Please swipe right from the clock face to access quick settings and tap the button with the half moon symbol to turn it off.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎01-03-2024 13:13

In response to Talahthas

‎01-03-2024 13:13

Hi @mhildeb73. Welcome to the community forums!

Thank you for sharing the inquiry regarding your Versa 3. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Thanks @Talahthas for helping.

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