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Versa 3 button stopped working

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‎07-03-2022 19:07 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-03-2022 19:07 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

This morning the inductive button was working as usual but then this afternoon as I go to power on my Fitbit after a 0-30% charge, the button didn’t respond. I took it off my rist and had the idea of pressing on the heart rate sensor and sure enough it worked. The inductive button isn’t even near where you’re supposed to click. It’s literally only responding to clicks that are way below it. Help me.image.jpg

The right side of the heart rate sensor is where it responds.

 

 

Moderator Edit: Clarified subject

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‎07-03-2022 23:50 - last edited on ‎02-09-2024 07:45 by Fitbit Moderator

‎07-03-2022 23:50 - last edited on ‎02-09-2024 07:45 by Fitbit Moderator

Hi @NotNate  - interesting discovery. 

Have you tried cleaning your watch well and after syncing doing a full Shutdown from the watch Settings menu. Wait at least 10 seconds before restarting by placing on the charge cable to restart it and charge it, in case the button still not working.

How do I clean my Fitbit device? 

Author | ch, passion for improvement.

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‎07-04-2022 05:10 - edited ‎11-16-2023 04:20

In response to Guy_

‎07-04-2022 05:10 - edited ‎11-16-2023 04:20

Hi there, @NotNate. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out and the photo attached. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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