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Versa 3 button stopped working

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‎09-23-2022 22:58 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-23-2022 22:58 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

Hello,

 

I have a versa 3.

The button on the side has stopped working.

I already restarted the watch and it still didn't work.

I have already charged it.

the watch works by itself, only the side button doesn't work. 

 

Moderator Edit: Clarified subject

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‎09-24-2022 04:37 - edited ‎03-15-2024 06:18

‎09-24-2022 04:37 - edited ‎03-15-2024 06:18

Hi there, @Lieskuh32. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎09-24-2022 04:39

‎09-24-2022 04:39

Hi @Lieskuh32 - did you restart with Shutdown? Did you wait at least 10 Seconds for it to complete?

 

The button can be tricky if you are not used to it, it can't be used with your nail or first finger, the watch needs to be squeezed between thumb and first finger so that the fleshy part of the thumb covers the haptic button slot fully.

 

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎09-24-2022 09:06

In response to Guy_

‎09-24-2022 09:06

I have bought the watch in january. 

He always works, he stopped at once.

 

Also the battery is empty in 10 hours. 

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