Versa 3 button too sensitive

[JeffMustatia]

I want to shut off a feature that I cant find in the manual. My wife has the same watch with no issues.

When I'm wearing my watch and cross my arms the watch face gets depressed until the watch shuts off and reboots. I want to deactivate this option. otherwise great reviews.

P.S. (not the side button, it's the whole face of the watch pressed in until it clicks).

Jeff 

Moderator Edit: Clarified subject

[Guy_]

Hi @JeffMustatia - the reboot may not come from a watch face press, unless you are actioning the Settings menu, scrolling to the bottom and enabling Shutdown and responding yes, which seems highly unlikely.

It is more likely to be actioning the button long press restart procedure which can happen if you are left handed and wear the watch on your right arm.

A protective cover may help - see this post

[MarreFitbit · Accepted solution]

Hi there, @JeffMustatia. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3. I understand where your concern is coming from. 

Please note that you might unintentionally press the button on your watch when you bend your wrist. Most of the time, this may happen during activities such as a workout that require you to move your wrist a lot. Try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

[JonFet]

Jeff,

I know it's been a while since you posted this. Did you ever find a solution???  I too have the SAME problem. Cross my arms and sometimes I'll feel the watch vibrate and lift my forearm and see the Fitbit logo as it's restarting. And it resets the time or actually doesn't. It more like pauses it. So I'm constantly 2-5 min. late. Because it NEVER automatically syncs back with my iPhone properly. The stats make it over, but the time does not correct itself unless I obsessively swipe the phone and resync it. Or do a factory reset. I used to wear plastic/rubber face covers. I think that helped. Because I don't remember it happening very often at all with the face cover on. Only problem is they pop off and I lose them all over town. Oh well off to purchase another set of face covers, I suppose. Unless, you or someone else has found another solution?? Thanks.

(FYI: watch worn on left arm... right arm crosses over watch face) 

[Guy_]

Hi @JonFet - as mentioned a protective cover can make the button less sensitive.

As regards lost time if your watch is losing time in the order of minutes between syncing it is faulty.

If you only sync every few days it should remain accurate to within at most 10 seconds.

Btw a logout and phone restart and watch restart should help with syncing. See also Why won't my Fitbit device sync?

[JonFet]

Thanks Guy,

Yeah, I do have to restart the watch to get it spot on time.  Sometimes I just annoy myself with swiping the sync screen in the iPhone app. to get the time to synch.  Usually 1-5 min.  doing that. Then I give up. But yes, I  HAVE to go back to the protective covers... because apparently, I cross my arms a LOT. 
I'll check out that link too. Thanks.

Jon