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Versa 3 charging issues

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‎07-27-2022 06:16 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-27-2022 06:16 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

Hello my versa 3 is not charging and it's getting hot when charging can someone help. What is going on and how can I fix it?

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-27-2022 20:45

‎07-27-2022 20:45

Hi @Ollie3  - if your watch gets hot when charging stop immediately as that can be dangerous.

 

It is likely to have internal damage, possibly from water getting in.

 

If it is under warranty, 1 to 2 years depending on country law, take it back to where you bought it for replacement.

 

Author | ch, passion for improvement.

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‎07-28-2022 04:52 - edited ‎04-02-2024 11:05

In response to Guy_

‎07-28-2022 04:52 - edited ‎04-02-2024 11:05

Hi there, @Ollie3. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. @Guy_ Thanks for your input!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎08-08-2022 19:32

In response to MarreFitbit

‎08-08-2022 19:32

Hello I sent my versa 3 through the mail a week ago. I haven't heard
anything back and was wondering what was going on.
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‎08-09-2022 09:39

In response to Ollie3

‎08-09-2022 09:39

The same here: I shared the issues regarding recharging need twice per day+ lost the heart monitoring; I just received a case number and nobody come back with details regarding replacement. It's bought from fitbit.com shop 1.5 years ago

 

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