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Versa 3 charging issues

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‎03-04-2022 14:29 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎03-04-2022 14:29 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

My Versa 3 needed to charged so I put it on the charger. It started to read it was overheating a few minutes into charging I immediately unplugged the charger. The piece itself was very warm to touch. That was two days ago. Tried to charge today on the stand charger and the exact same thing happened. This has not happened before. 

Anyone else have this happen? Now it is totally dead and I can’t charge it. 

 

Moderator Edit: Clarified subject

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‎03-04-2022 14:59

‎03-04-2022 14:59

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎03-08-2022 04:05

‎03-08-2022 04:05

Hi there!  

My Versa 3 did the same exact thing.  Contact Customer Sevice and make sure you talk to someone.  

They will have you send/mail the device (free of charge) to FitBit Headquarters so they can replace it for free.  FitBit will also send you a return address label so shipping is free of charge.  Just make sure you get a case # from the customer service representative.

Thankfully I still had my orginal FitBit Versa and I was able to use that until the my free Versa 3 returned.  

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‎03-08-2022 05:50 - edited ‎06-10-2023 10:43

In response to Lmiller0330

‎03-08-2022 05:50 - edited ‎06-10-2023 10:43

Hi there, @DebbieLSmith @Lmiller0330. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 3.

I'm glad to see you both have contacted our Support Team for further assistance. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back.

Maria | Community Moderator, Fitbit


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