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Versa 3 clasp

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‎05-08-2023 20:01

‎05-08-2023 20:01

My versa 3 band has always come apart at the top latch. At first I thought maybe the band was defective but I now believe it is the clasp itself. I cant find and email to talk with anyone from support to see if it can be sent in to be looked at. 

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‎05-11-2023 22:40 - last edited on ‎06-29-2024 14:38 by Fitbit Moderator

‎05-11-2023 22:40 - last edited on ‎06-29-2024 14:38 by Fitbit Moderator

Hi @Sramirez6628 - the clasp on the watch can be faulty and the watch needs replacing under warranty where you bought it.

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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