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Versa 3 continuous rebooting

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‎03-16-2023 04:52

‎03-16-2023 04:52

My Versa 3 has just started rebooting continuosly about every second for the passed hour now it's dead and won't turn on, any ideas? Contacted fit bit and all they told me was they would give me warranty options!

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‎03-16-2023 05:49

‎03-16-2023 05:49

Hello @Alimac50 and welcome to the Community.  If you can't charge it and it doesn't turn on, then this sounds like a device failure.  Replacing it under warranty seems like the right choice for you.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-18-2023 13:55 - last edited on ‎02-21-2024 05:24 by Fitbit Moderator

In response to LZeeW

‎03-18-2023 13:55 - last edited on ‎02-21-2024 05:24 by Fitbit Moderator

Hello @Alimac50. Welcome to the community forums. 

Thank you for the information you shared @LZeeW.

@Alimac50 I've noticed that you already have a case number and our Customer Service Team has sent information regarding your warranty. If you have additional questions, please get in touch with them and they will be glad to continue assisting you. 

Wilson M. | Community Moderator, Fitbit.
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‎03-19-2023 04:59

In response to WilsonFitbit

‎03-19-2023 04:59

I would still like to know why this has happened and if it's likely to
happen again with the replacement.
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