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Versa 3 display corrupted

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‎05-24-2022 04:03 - last edited on ‎12-18-2022 19:55 by

‎05-24-2022 04:03 - last edited on ‎12-18-2022 19:55 by

My versa 3 screen shows solid coloured lines. I cannot get a clock face or widgets and will not turn off with the buttons. 
Does anyone have any ideas I might try to rectify this situation 

 

Moderator Edit: Clarified subject

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‎05-24-2022 11:25 - edited ‎11-19-2023 02:41

‎05-24-2022 11:25 - edited ‎11-19-2023 02:41

Hi there, @Top13. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎05-24-2022 20:43

In response to MarreFitbit

‎05-24-2022 20:43

Hey thanks for your reply, but I don’t have a clock face anymore just a coloured line as big as the face. I cannot access anything on the watch at all. I think my only hope is to let it sit for a week and let it go totally flat. Then charge it and see what happens after that.
Regards Top 13
Sent from my iPhone
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‎05-26-2022 07:28 - edited ‎11-19-2023 02:39

In response to Top13

‎05-26-2022 07:28 - edited ‎11-19-2023 02:39

@Top13 If the issue persists even after the recommendations above, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎05-28-2022 04:57

In response to MarreFitbit

‎05-28-2022 04:57

Thank you for your advice, but due to the display itself being corrupted nothing short of a new screen was going to rectify the problem. Thankfully it was still under warranty and was replaced. 
regards Top 13

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