05-08-2022 18:01 - edited 12-18-2022 19:58
05-08-2022 18:01 - edited 12-18-2022 19:58
My device has no trouble syncing the number of steps taken, but is inconsistent with respect to displaying the activity on the bar graph. I generally sync using my Windows 11 laptop; Fitbit advised that I will have better luck using the app on my Android. I've tried both ways, and still find that the bar graph does not report all activity. For instance, I did three walks today, and though the step count is right, the graph only reflects two walks. I've reset multiple times, and there is no Update button in either app, so I'm assuming that my device is up to date.
Any ideas as to why this problem exists, and how to resolve it?
06-02-2022 14:46
06-02-2022 14:46
Thank you for visiting the Fitbit Community, @SunsetRunner.
I’m sorry to hear that you are having difficulties with the graph of your activities. Your time while dealing with this situation is highly appreciated.
I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
06-07-2022 12:59 - edited 06-17-2022 17:14
06-07-2022 12:59 - edited 06-17-2022 17:14
EdsonFitbit, I have not received a high level of support from Fitbit (though that shouldn't come as a surprise to any readers here). I tried a Chat which was terminated while I was typing a response. I engaged in a second Chat, only to be told that the issues I presented would have to be forwarded to another dept. Despite my being advised that I would receive emailed communication shortly, I have not heard from anyone since (almost 2 wks ago). As no one in this forum appears able to offer any assistance, my next step is to contact Fitbit by email and provide all documentation from Chat as well as print screens from my dashboard. I know from many years of experience with Fitbit that I am unlikely to receive anything other than a discount offer on another device purchase, but I have to at least try to resolve these issues (including requiring multiple syncs before all data transfers) before moving on to another device manufacturer.
Update as of Jun 17/22: I initiated a second Chat on Jun 7th. Was told that previous rep didn't put thru email request properly. Was told that they would do it right this time. To date, I've received no further communication from Fitbit. Worst customer service I've ever known from any company. At any rate, I seem to be able to resolve my issue by syncing up to 3 or 4 times per day. Don't know why the data comes over in stages, but there you have it.