Versa 3 freezing during update

[Cath5399]

I was doing the new update. It got to 10 to 12, when the screen froze with the fitbit logo. I've tried everything mentioned in previous comments but my fitbit can't connect to my phone. Bluetooth is not finding it.

I've restarted as it says, Fitbit logo disappears, vibrates once, then logo appears again and is still frozen.

It's getting very frustrating!!

[Arasuz]

I am having the same problem since the update. 

[JoyD22]

Same problem with mine..have you fix yours?

[monroyclaudia79]

Me pasa lo mismo 😞

[Cath5399]

No not yet. I've let the battery run down, so I'll try again later when
charging it.

[JoyD22 · Accepted solution]

Mine is fixed now. It working again by doing factory reset.

 

[rbbjr]

any luck? Exactly what you describe is happening to my Versa 3 since the update.  I talked with Customer Service and they were not able to resolve.  Offered 35% discount on a new watch but not a solution to fix current problem.

[Cath5399]

I've done the factory reset. Now my screen is blank. Vibrates when I press button but nothing else???

[JoyD22]

Just keep on pressing the button until the fitbit logo appears again. Thats what i did.

[TheikBinkara]

I tried the same and still stuck. I hope it works for you!

[Bryceius]

Pretty funny they offer 35% off a product you bought and worked fine until their update. Since they broke it, they want you to buy another. Lol. They should be sending out free replacements.

[Cath5399]

Finally up and running. Thanks for tip on keep pressing button. Now I've just got to set it up again.