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Versa 3 grey screen

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‎02-04-2022 05:21 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-04-2022 05:21 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

I've tried restarting and rebooting multiple times but the screen still shows up grey and I can't use any features. It still responds to charging so I know it still works just unable to use the screen.

 

Moderator Edit: Clarified subject

 

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‎02-04-2022 05:37

‎02-04-2022 05:37

Hi there, @Thekjd. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

 

Please to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎02-04-2022 05:37

‎02-04-2022 05:37

Hi there, @Thekjd. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

 

Please to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-06-2022 12:45

In response to MarreFitbit

‎02-06-2022 12:45

Thank you it's works now!

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‎02-14-2022 06:44 - edited ‎10-30-2023 04:18

In response to Thekjd

‎02-14-2022 06:44 - edited ‎10-30-2023 04:18

@Thekjd Anytime! I'm glad to hear the steps recommended did work. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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