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Versa 3 is acting odd

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‎08-28-2023 03:17 - last edited on ‎08-28-2023 05:44 by Fitbit Moderator

‎08-28-2023 03:17 - last edited on ‎08-28-2023 05:44 by Fitbit Moderator

My Versa 3 has gone crazy, flashing and vibrating out of control. Side button isn’t responding and therefore I couldn’t turn it off.

Only thing I could do was let it carry on until the battery died which I thought would reset it. The battery quickly went from 81% to flat.

I tried to charge it up again but nothing.

I went onto 24 hour live chat and Alejandro B suggested I clean the back of the watch with a wet toothbrush then fully dry it and wipe the terminals on the charger with an alcohol solution.

I’ve done that and it’s still not charging. It’s like the watch has self-destructed.

 

Moderator Edit: Clarified subject

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‎08-28-2023 05:51

‎08-28-2023 05:51

Hi there, @MrsTechnophobe. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you still need help or have any questions/concerns regarding the outcome of your case with our Support Team, please feel free to contact our team back for further assistance. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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