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Versa 3 is asking me for a 4-digit code

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‎07-03-2022 00:00 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-03-2022 00:00 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

Charged my fitbit versa 3 and now it wants me to enter a4 digit number to unlock anything.  It will not let me hold the button to reset.

 

HELP please anyone, it's driving me nuts!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-03-2022 18:33

‎07-03-2022 18:33

Sounds like you may have setup Fitbit Pay @jaynefl 

Holding the button is just a restart. 

Let's open the Fitbit App. 

Tap the upper left corner

Tap the Versa 3 

Scroll to the bottom, tap device lock

Set the option for fitbit pay only. 

Now force a sync. 

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‎07-04-2022 05:25 - edited ‎11-16-2023 04:20

In response to Rich_Laue

‎07-04-2022 05:25 - edited ‎11-16-2023 04:20

Hi there, @jaynefl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Rich_Laue Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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