Versa 3 is asking me for a 4 digit code

[Nola1]

My Versa 3 has worked well for 2 months and suddenly it’s asking for a 4 digit no. before it works.  How do I get it?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Nola1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I will do my best to help you with this! 

It seems like your Versa 3 has been unpaired from your account. With that being said, please try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[Nola1]

Hi. I rang Fitbit in America and they couldn’t help!  They are replacing it!