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Versa 3 is locked

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‎10-17-2022 05:34 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

‎10-17-2022 05:34 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

I need help unfreezing my Versa 3 screen on wrist.  I have never seen this on the face and there appears a small white lock on screen. 

 

 

Moderator Edit: Clarified subject

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‎10-17-2022 09:30 - edited ‎06-24-2023 06:49

‎10-17-2022 09:30 - edited ‎06-24-2023 06:49

Hi there, @Gblue. Welcome to the Community Forums. 

To better assist you, would you mind giving more details about the white lock screen you mentioned? Does it say a message or error message? In the meantime, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't help and you see a message saying "Unlock with your Phone", see How do I unlock my Fitbit device with my Phone?

 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-17-2022 09:30 - edited ‎06-24-2023 06:49

‎10-17-2022 09:30 - edited ‎06-24-2023 06:49

Hi there, @Gblue. Welcome to the Community Forums. 

To better assist you, would you mind giving more details about the white lock screen you mentioned? Does it say a message or error message? In the meantime, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't help and you see a message saying "Unlock with your Phone", see How do I unlock my Fitbit device with my Phone?

 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer