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Versa 3 is losing steps after syncing

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‎10-07-2024 10:37 - last edited on ‎10-07-2024 12:05 by Fitbit Moderator

‎10-07-2024 10:37 - last edited on ‎10-07-2024 12:05 by Fitbit Moderator

Hello,

Over the last couple of weeks I’ve noticed that when I sync my Versa 3 to the Fitbit app, the app reduces the amount of steps that I’ve done. For example, last Wednesday I know I did 25,000 steps because I deliberately walked around to get myself over that threshold before bed. Now when I look at the app, it says I only did 23,653. This is just one example of the same thing occurring. Can anyone please advise why the Fitbit app is causing this problem?

Moderator Edit: Clarified subject

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‎10-07-2024 12:07

‎10-07-2024 12:07

Hi there, @TomO89. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I understand your concern. 

I wanted to let you know that our team is aware of this situation. They're currently working on a fix which will be released within the next few weeks.

I appreciate your patience and in the meantime, please make sure to keep the Fitbit app updated so the rest of your information can sync correctly.

Maria | Community Moderator, Fitbit


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