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Versa 3 won't sync

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‎10-07-2024 08:19 - last edited on ‎10-07-2024 10:41 by Fitbit Moderator

‎10-07-2024 08:19 - last edited on ‎10-07-2024 10:41 by Fitbit Moderator

Since moving fitbit to my google account my Versa 3 only syncs now and then...seemingly when it feels like it. My data is not updated and I get no notifications etc on my phone. I usually have to force the app to stop before it will sync. 

Moderator Edit: Clarified subject

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‎10-07-2024 10:50

‎10-07-2024 10:50

Hi there, @JB2917. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not syncing properly. I understand your concern.

Regarding the syncing issues, please note that our team is aware of an "Unable to Sync" bug that is impacting a small percentage of Android Fitbit App Customers, and they're currently working on a fix.

In the meantime and just in case you've done so, I'd recommend rebooting your phone and making sure the Fitbit app is updated to the latest version.

Maria | Community Moderator, Fitbit


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