Versa 3 is not tracking my distance accurately

[Singram]

My fitbit is not calculating my kms correctly. I walked over 15000 steps. Included in this was a 4 km hike. My watch is saying I walked 0.46 km. Not sure how to fix it. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Singram. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3. I understand where your concern is coming from. 

Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see: Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?

Hope this helps.