Hi there, @Lyns74. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the discrepancy with your walks. I'll do my best to help you with this as I understand how important is to you to get accurate data.
To better assist you, may I know how you're tracking your walks? Are you using the exercise app on your Versa 3 or SmartTrack? Is this issue happening only with your walks? Have you tried another activity?
If you're using the exercise app, please try restarting your Versa 3 and then, try once again going for a walk and let's see how it goes.
On a side note, if you are using SmartTrack to automatically detect your exercises, please know that most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, the default duration settings of your Fitbit Versa 3 is 15 minutes long. However, you can also choose which activities your device tracks automatically, or change the amount of time needed to record the activity. To do so, please follow the next steps:
- Tap the Today tab , then tap the Exercise tile.
- Tap the gear icon in the top right.
- Tap an exercise, and adjust the duration or turn off Auto-recognize.
You can learn more about the SmartTrack feature in this link How do I track my activity with my Fitbit device?
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer