Versa 3 is stuck in a boot loop

[Kittia]

I woke up this morning to my watch being dead and I knew it was charged. I put it on the charger and found that it was going through a boot loop over and over again. The logo shows up, the watch vibrates and shuts off and repeats the process.

I took it off the charger and it kept rebooting until the battery died. I try to turn it on now and it shows the logo and then the 0%  battery icon.

Anyone know what I can do? I've only had this watch since May...

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kittia. Welcome to the Community Forums. Thanks for the details provided in your post about your Versa 3's behavior. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Versa 3.  For instructions, see How do I restart my Fitbit device? 

If the restart doesn't work, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[Kittia]

I can't factory reset my watch if it's stuck in a reboot loop.

[MarreFitbit]

@Kittia Thanks for trying to follow the steps I provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Skyler_R]

Did you ever get this fixed? I'm having the exact issue you were. 

[Kittia]

It never got fixed. They had to send me a new one.

[Skyler_R]

Well that sucks. I guess I'll just start the process of sending it in then. Thanks. 

[RichieRock]

Yes, I have the exact same problem.  I tried hard reset - no effect.  I can't soft reset as the screen isn't displayed.  Someone on the online chat suggested I use a small button on the USB end of the charger cable to reset, but  there's no button!  So I suppose I'll have to progress trying to replace it.

[RichieRock]

Update on boot loop problem.  One of the online chat guys told me:

1. Don’t plug the Fitbit device into the charging cable. 

2. Press and hold the button for about 8 seconds until the screen turns off. After the screen turns off, you’ll feel a short vibration:

3. When you feel the vibration, release the button and immediately press and hold the button again. Wait until the blue logo appears, then disappears:

4. Immediately release the button and then immediately press and hold it again, until you feel a vibration.

5. After you feel the vibration, release the button.

Please try this and let me know how it goes

I tried this and it Worked!

[Snowells]

I just had this issue, only had this Versa 3 since beginning of Oct! Online chat person had me go through everything including the 8 seconds yada yada yada....but since the device is unresponsive none of this works.  They are replacing mine since it is only 2 months old.  This is the 3rd Fitbit I have had over the years and each one has had it's own problems.  I will take the replacement but I am switching to a different brand!!!

[Sportsman1]

How long did it take once you sent it in before getting another one?

[Snowells]

I just sent it yesterday, Dec 7th so…I’ll post how long the process takes once I receive a new one! I’m not waiting for the replacement as this is my third Fitbit over the years that has failed. I ordered a Garmin fitness tracker which are on sale right now! Good luck!

Sent from my iPad

[1977e]

when you start ignore the fact that it does not finish to boot. just hold the button until you fell the sort vibration. after a few tries finaly the screen remained on but got the message that the data is not clear with a big red cross and it was stuck there. tried again the above steps with the same result. deleted the watch from fitbit app and it was found as a new watch, accepted, put the code and asked for update. tried to update but after 5% message was that it failed. tried several times with no succes. That happend with a sony phone. tried with a different phone (galaxy s8) and succes. (over the bluetooth) hope this helps someone