Versa 3 is stuck in a reboot loop

[RobertJordan]

My Versa 3 is new a few months old and yesterday during a walk on a hot day just rebooted and is stuck in a reboot loop, it shows the logo and then screen cuts and 10 seconds later the logo is on again and the same loop continues. I have tried resetting the device by holding down the haptic button for 20 seconds, during that time it just goes through the same reboot loop, with no change. To be honest for years I have used Fitbit and have never had any issues until now, it is very disappointing.

Has anyone had a similar issue?

Moderator Edit: Clarified subject

[SWFish]

Exactly same thing happened to me. Been a cold day here in London but was indoors when started happening. Been 3 hours now. 

[AnaFitbit]

Hi @RobertJordan @SWFish, let me give you a warm welcome to the Community Forums!

@RobertJordan thanks for sharing those details about this situation with your Versa 3. I understand where your disappointment comes from. I suggest to try to sync your watch and check if your Fitbit app shows that it needs to be updated. After it synced, please try to restart it again. 

@SWFish I'm sorry to know about this. Have you tried to restart your device? if not, you can find the steps to do it in this link How do I restart my Fitbit device?

I'll be around. 

[RobertJordan]

Hi AnaFitbit

I have tried for 2 days to restart the device, and have not been able to get it started up, this makes it impossible to sync as it does not even get past the Fitbit logo and then restarts again. The device eventually died when the battery died, charging it back up only resulted in the same issue, rebooting indefinitely until the battery dies. This all started after I did a firmware upgrade, so the new firmware is likely full of bugs. I have tried resetting it by holding the button for 20 plus seconds, the device just kept restarting in the same loop. Is there anything else that can be done besides a replacement or refund?

[SWFish]

Try switching to a clock face made by Fitbit and then restarting. This has solved the problem for me. It's hard to do because of the constant restarting it does seem to let you in briefly every 15 minutes or so. Hope this helps 

[Wilky33]

Thanks for this advice. Mine has done the same. Ive changed clock face on phone but like you say its constantly vibrating on my wrist but no sign of life. Such a shame. Only had it since xmas day.

[RobertJordan]

Thanks for the advise, I have been using the Fitbit SP02 clock face since I got it, the latest firmware update seems to have been where my issues started, if it does turn on again at some stage, I will revert back to any of the default clock faces and uninstall all aps installed before. It is so disappointing, I just started a exercise routine and now cannot track any of my exercise. I also just joined the premium service, which is useless with no tracker.

I am hoping to get this replaced or refunded, just very disappointed as I paid so much for this to only work such a short time, all my other fitbit devices lasted 2 to 3 years and are probably still going.

[AnaFitbit]

@RobertJordan it's great to see you again. @SWFish thanks for your advice. Hi @Wilky33, welcome to the Community Forums.

@RobertJordan @Wilky33 thanks for following the recommendations provided above. 

At this moment, we’ve reached the limits of what we can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I hope your issue is solved soon.

[GSM1971]

Mine started doing the same thing Sunday or Monday night. I tried restarting(holding button 20 sec), syncing it, changing watch faces, shutting it down for several then turning it back on, etc. It always does the fitbit logo as it loads for 15 seconds then restarts on it's own again. Repeats every 15 seconds. I personally think the watch updated it's firmware when I wasn't wearing it or while charging. Possible bug in the extracting or installation code?

[MrsCatP]

Hi All,

I have exactly the same issue. I have only had y Versa 3 for around two weeks and absolutely loved it. I’m so upset right now that I can’t sleep! I know that sounds silly but this has been a lifeline for me during lockdown and has got me back into exercise. Gutted.

if anyone has managed to fix this please let me know.

Thank you.

[RobertJordan]

Hi MrsCatP

I managed to fix the problem, I just tried resetting it like 20 times, and then managed to update it. Been working since then.

To reset press the button multiple times until you feel it vibrate, then hold, for 20 seconds, it should reset. Then link to your phone and update, I found a third-party app on my watch was causing issues and removed it and never had problems again.

[MrsCatP]

Morning RobertJordan,

Thank you so much for your reply. I have spoken to Fitbit tech support this morning and nothing we did fixed it. So I have contacted the retailer for a replacement. That process will take 7-10 days so I’m very sad it will take that long. But at least I am going to get a new one.

For others looking at this post. This started when I changed my clock face to a third party (not Fitbit) clock face. First it wouldn’t track my oxygen so I had to reboot it every night, and then it wouldn’t switch on and off. I tried rebooting for a while, it did switch off eventually but then the perpetual reboot cycle began.

I won’t be using third party clock faces again!

Thanks again @RobertJordan for your advice.

[MrsCatP]

Hi again @RobertJordan 

Oh my gosh I kept trying the steps you sent and it worked!! It has updated too as you said.

Absolutely typical that I had already arranged for it to be returned to the retailer but that can be cancelled.

I will keep a close eye on it and provide a further update if anything else happens.

Thank you so much!! 

[RobertJordan]

Hello

Only a pleasure so glad I could help you out, it took me like 20 resets and so many updates, as soon as I took the third party app off it stayed on and is still going today.

Very glad this was useful and you have your watch back, it can be so demotivating of you are keen to track your exercise and you loose your tracker.

All the best, hope it never fails you again.

[MrsCatP]

🙂 It took me perhaps 3 or 4 times of pressing the button multiple times as you advised for it to switch off and on again. I then went straight to the Fitbit app on my phone and it asked me to put it on charge, then it took me through an update. The update took around 15/20 minutes as I did it using WiFi. Then it recognised my profile. I immediately deleted the third party clock face from my profile. I won’t be using non-Fitbit clock faces again!

I have lost all my prior data but I’m not worried about that. I just wanted it to work! It amazing how much you get into looking at all the analytics, I was really enjoying it. So to not have it made me really sad.

Thanks again. I hope detailing our experience here helps others who may have the same issue.

For others reading this, I have an iPhone which had recently performed an IOS update to 14.4. I am unsure as to whether this was an issue but thought it would be good for people to know.

Best wishes!

[SunsetRunner]

Wow, I just found this thread after a disappointing conversation on Chat help. I have only had my Versa3 for 2 weeks. Went to go on a walk this AM and couldn't get into my exercise list (should have known something was wrong). I used my phone to track the walk and planned to check the watch upon my return. When I got back I tried to turn the watch off and on. It went to the reboot loop of death and it has been stuck going on 25 minutes. Contacted chat, he tried to instruct me on the reboot even though I told him in was stuck in the loop. His reply, oh ok then we will check your warranty and email you within a day. Seriously? That's it? Thats all the help I get? I am extremely disappointed. 

[GlennIonicUser]

Have they found a solution to this issue?  Mine just started after about 11 months. 

[Watchdog20xx]

Well, I bought my Versa 3 beginning of 2022, and wore it consistently but the watch band started to burn my skin on my wrist. Took the watch off, cleaned the band as needed and put the watch aside until my skin healed.  Put the charger back on it and voila, watch is stuck in this boot cycle.  There are no amount of hoops you can jump through to get these pieces of junk to work. 

[Disappointed000]

Where can one switch it? I followed all the steps given to reset so I can’t even sync  since is no longer in my account. This is the second Fitbit that does this. One lasted for a little over a year, now this other one I have had it for months.

[Sculkyy]

Try letting it run out of battery, then hopefully it'll stop