Versa 3 is unresponsive

[Rita.12]

My versa 3 won’t restart even after trying to hold both buttons for 10 seconds. The logo did appear at first but now nothing is happening when I press the button. Can someone help me solve this issue? Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Rita.12. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is unresponsive. I understand your concern, I will do my best to help you with this!

While reading your post, I was wondering if by any chance you stopped using your Versa 3 for a while? Have you made sure that it has enough battery life to function? Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 3 (once again), I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?