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Versa 3 is unresponsive

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‎05-28-2023 02:43 - last edited on ‎05-28-2023 11:14 by Fitbit Moderator

‎05-28-2023 02:43 - last edited on ‎05-28-2023 11:14 by Fitbit Moderator

Hi 

My Versa 3 isn’t working and I think it’s because the side button has become faulty.

My Fitbit is just out of warranty and was working perfectly yesterday so it would be a real shame just to discard it.

Any thoughts on how or where to get it repaired? 

Cheers

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-28-2023 06:13

‎05-28-2023 06:13

Hi @KevOB You can get Fitbit's repaired - there are no repair centres. Have you tried Restarting   your Versa 3? You could also try a factory reset (Settings App on the Watch and scroll down to 'About') and then set your watch up again. Other than those ideas there is nothing else you can try.

Community Council Member

Helen | Western Australia

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‎05-28-2023 11:18

In response to NellyG

‎05-28-2023 11:18

Hello there, @KevOB. Thanks for stopping by in the Fitbit Community Forums and the details provided in your post about the issue with your Versa 3. I understand how you must be feeling. @NellyG Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎05-30-2023 06:41

‎05-30-2023 06:41

Was there anything special Support had you to do try and fix it?

Thanks for the help!

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