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Versa 2 stuck on Fitbit logo

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‎05-29-2023 15:35 - last edited on ‎05-30-2023 05:45 by Fitbit Moderator

‎05-29-2023 15:35 - last edited on ‎05-30-2023 05:45 by Fitbit Moderator

When I turn on my versa 2 after it died i hold the turn on button then it shows the logo but a second after it showed the logo it ends up turning off like it died again after charging all night nothing is wrong with the charger my friend charged her watch on it too and hers turned on just fine just mine does not turn on 

 

Moderator Edit: Clarified subject

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‎05-30-2023 06:17

In response to Talahthas

‎05-30-2023 06:17

Hi there, @Kenza4006. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Talahthas Thank you so much for your help.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. So to better assist you, please confirm that you've tried all the steps listed below:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-30-2023 02:05

‎05-30-2023 02:05

Welcome to the Fitbit community, @Kenza4006!

Sad to hear that you're having issues with your Versa 2. It seems that your device's battery is drained. As your charger seems to be working fine, please try if cleaning the charging contacts of your Versa 2's back will solve this issue. Just use a toothbrush with fresh water and gently rub it over the contacts. Dry your device with a cloth or tissue before trying to charge it.
Make sure not to scrape the contacts with anything metal, since metal can damage the plating and cause corrosion.

If that won't work for you, the battery of your Versa 2 might have reached the end of it's lifespan.

You might contact Fitbit support to have further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎05-30-2023 06:17

In response to Talahthas

‎05-30-2023 06:17

Hi there, @Kenza4006. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Talahthas Thank you so much for your help.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. So to better assist you, please confirm that you've tried all the steps listed below:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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