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Versa 3 is unresponsive

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‎08-07-2023 07:23 - last edited on ‎08-07-2023 09:04 by Fitbit Moderator

‎08-07-2023 07:23 - last edited on ‎08-07-2023 09:04 by Fitbit Moderator

My versa 3 screen is unresponsive, it doesn’t work or let me swipe. I cannot track my workouts but the screen is not damaged i can still see all my stats etc and sync to phone. I’ve tried many reboots still no luck 

any help 

the watch was not damaged or knocked or banged. This seemed to just happen randomly. It was working in the morning then by lunch it suddenly stopped 

Moderator Edit: Clarified subject

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‎08-07-2023 09:08

‎08-07-2023 09:08

Hi there, @CMM111. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen our social media team has created a support case on your behalf to put you in contact with our Support Team. Please stay tuned to your inbox, someone will reach out to you shortly.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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