help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 isn't tracking my data

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2022 09:49 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎11-26-2022 09:49 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

Recently, my Versa 3 has stopped logging my exercise and states that the GPS is turned off.  It also doesn't add my actual heart rate. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-26-2022 10:00 - edited ‎07-24-2023 08:12

‎11-26-2022 10:00 - edited ‎07-24-2023 08:12

Hi there, @DrLayne. Welcome to the Community Forums. 

To better assist you, may I know which specific data is your Versa 3 not recording? Is your Versa 3 not showing your data on the device itself or the Fitbit app? Have you checked if your Versa 3 is still syncing to your Fitbit account?

In the meantime, I suggest restarting your Versa 3 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎11-26-2022 10:00 - edited ‎07-24-2023 08:12

‎11-26-2022 10:00 - edited ‎07-24-2023 08:12

Hi there, @DrLayne. Welcome to the Community Forums. 

To better assist you, may I know which specific data is your Versa 3 not recording? Is your Versa 3 not showing your data on the device itself or the Fitbit app? Have you checked if your Versa 3 is still syncing to your Fitbit account?

In the meantime, I suggest restarting your Versa 3 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer