Versa 3 issues with vibration

[Yakut]

My fitbit versa 3 has randomly stopped vibrating when alerts happen. For example when I'd hit my steps target or press the side button it would vibrate now it just won't.

I know the vibration works because when I turn the watch off then on again it vibrates.

Please help!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Yakut.

Thank you for informing us about the issues you experienced with your Fitbit Versa 3 and for the troubleshooting steps you’ve performed.

Please make sure Do Not Disturb (DND) and Sleep Mode are turned off. For instructions on how to navigate your Watch, please visit this article.

You can also restart your Versa 3 by following these steps.

Hope this helps.

[Yakut]

Yes they are off

I have restarted the watch several times with no luck

[EdsonFitbit]

Thanks for your response, @Yakut.

If you haven't done so, please set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.