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Versa 3 issues

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‎03-13-2022 18:09 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎03-13-2022 18:09 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

My versa 3 all of a sudden came up with a scrambled screen. I cannot reboot it and it will not show any screen. I tried putting it in the charger but it got super hot.

 

Moderator Edit: Clarified subject

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‎03-13-2022 23:51

‎03-13-2022 23:51

Hi @PamCole - clearly faulty, take it back for a refund or replacement under warranty, 1 or 2 years depending on country law.

Author | ch, passion for improvement.

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‎03-14-2022 08:10 - edited ‎06-10-2023 10:12

In response to Guy_

‎03-14-2022 08:10 - edited ‎06-10-2023 10:12

Hi there, @PamCole. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Since your Versa 3 is getting warm, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our team.

Maria | Community Moderator, Fitbit


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