Versa 3 issues

[LemonPledge]

Over the past couple of weeks my Versa 3 has been through a number of defects, including:

Turning itself on and off constantly

Not charging

Touch screen not working

It is now happening several times a day and I have followed the guidance for each of the issues to restore my watch to working order. Sometimes it works and sometimes it doesn't. It is only 07:00 and today I have had to turn it off as the touch screen wasn't working, it then turned itself on and off for a while and now the touch screen is back to not working.

Moderator Edit: Clarified subject

[Guy_]

Hi @LemonPledge  - the only way to know for sure if the watch is faulty is to do a factory reset.

But bare in mind this has risks of killing the watch entirely.

It depends on whether the watch is still under warranty, 1 to 2 years depending on country law.,

If it is covered you can get a replacement where you bought it.

If you decide to do the factory reset from the watch Settings, About Versa 3 menu, wait at least several minutes once you tap on it for it to complete.

You will need to set it up entirely as a new watch using the App "+ Set up a Device" option.

[MarreFitbit]

Hi there, @LemonPledge. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thank you for your help!

Since you've tried all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.