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Versa 3 just stopped working

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‎08-29-2024 13:36 - last edited on ‎08-29-2024 18:52 by Fitbit Moderator

‎08-29-2024 13:36 - last edited on ‎08-29-2024 18:52 by Fitbit Moderator

I charged earlier today and all ok. I took off as I was washing my hair and left on my bed and then put back on but only noticed just now that no screen showing.  So took off and noticed no lights flashing on the back either.  Tried plugging in to see if it reactivates it but nothing - it’s dead.  How do I get a replacement?

 

Moderator edit: clarified subject.

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‎08-29-2024 18:51

‎08-29-2024 18:51

Welcome to the forums @Jackie600. 

Thank you for sharing the inquiry regarding your Versa 3. Thanks for trying to charge the device by your own.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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