08-20-2022
10:34
- last edited on
12-18-2022
17:25
by
MatthewFitbit
08-20-2022
10:34
- last edited on
12-18-2022
17:25
by
MatthewFitbit
No matter what I try my new versa 3 keeps disconnecting from my phone, missing calls and texts. Extremely frustrating when you pay for something that doesn’t work. Restarted the watch rebooted the phone many times. It connects straight away but with out warning it disconnects. iPhone 13 all up to date. Looking at changing away from Fitbit and been with you for 10 odd years.
08-20-2022 12:24
08-20-2022 12:24
I've just bought a Versa 3 and having the same problems. Very frustrating!
08-21-2022
00:21
- last edited on
08-21-2024
16:33
by
MarreFitbit
08-21-2022
00:21
- last edited on
08-21-2024
16:33
by
MarreFitbit
Hi @Clive179 , @Magsr57 - do check your battery optimization settings to make sure that neither Bluetooth or the Fitbit App are being closed to save battery, and that you are not closing them manually either.
For notifications to work the Fitbit App must be running in background. It is also possible that you don't get notifications when the screen is locked or off and those phone settings need adjusting. See also
How do I get notifications from my phone on my Fitbit device?
Author | ch, passion for improvement.
08-21-2022 05:21
08-21-2022 05:21
Hi Guy, all checked and all as it should be. But still disconnecting.
08-21-2022 05:24
08-21-2022 05:24
Hi
I ended up spending over an hour on the Fitbit chat. After even trying a factory reset, they've decided it's faulty and are sending me a replacement. Hope you get yours sorted.
08-21-2022 05:36