help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 keeps hard resetting itself

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2022 18:50 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

‎12-17-2022 18:50 - last edited on ‎12-18-2022 16:58 by Fitbit Moderator

My Versa 3 keeps hard resetting itself when the battery gets down to about 25%. Any clue as to why?

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-18-2022 20:30 - last edited on ‎07-09-2024 07:59 by Fitbit Moderator

‎12-18-2022 20:30 - last edited on ‎07-09-2024 07:59 by Fitbit Moderator

Hi, @DeanDean2430  - it depends where you read the battery level.

If you have to recharge it could be drainng the battery rapidly. In which case see here. How to resolve the Major issues causing short battery life

Also do sync and then try Shutdown from the watch Settings menu when it's working. Wait at least 10 seconds before placing on the charger to restart it and charge it.

You can also chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, in the case it needs a factory reset, as a last resort.

Author | ch, passion for improvement.

Best Answer
0 Votes