Versa 3 keeps resetting itself off

[Puggles86]

Versa 3 nearly 2 years old. 

Initially it wouldnt let me select an activity. It would take me back to the clock face. So tried a reset, as per forum advice. 

Now my watch continuously resets. It buzzes, logo appears, disapears, buzzes, logo appears, disapears...

I let the battery die, charged and pressed the button. Again buzzes, logo appears, disapears, buzzes, logo appears, disapear... Ive tried to switch on with it attached to the charge - nope, still restarting.

The watch isnt that old and really going to avoid Fitbit in the future if I can fix this. It appears to be a common issue in the Versa3. 

I cant keep paying money for products that arnt reliable. 

This is my 2nd Fitbit Watch. 

[MarreFitbit · Accepted solution]

Hi there, @Puggles86. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear your Versa 3 is still unresponsive. I understand where your concern is coming from, I will do my best to help you with this!

As our last resort, I'd recommend performing a factory reset on your Versa 3. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Before proceeding with the factory reset, first make sure to remove your watch from your Fitbit account, then try the steps below:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

[Puggles86]

Thankyou so much! This actually worked! 😁 Ive charged it, tracked an exercise and so far no issues!

[MarreFitbit]

@Puggles86 You're very welcome! I'm pleased to hear that your issue is now solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!