Versa 3 keeps turning off

[plainwildcatfan]

So I've run into this problem where the haptic button turns the display on as it should, but when I try to touch the screen to navigate to anything (such as hourly steps or another app), the screen shuts off, and I have to touch the haptic button to turn it on again. 

Basically, only the haptic button is working. 

How do I fix this?

A few days ago, I also had a problem where the screen was slower in responding to my touches. These problems arose this past Saturday after I had worn it at a water park, even though the watch claims to be water resistant. 

I should also point out that I never had any of these problems when I had my Versa 2, and am strongly considering switching back to the 2 if my 3 is unsalvageable. 

Moderator Edit: Clarified subject

[Guy_]

Hi @plainwildcatfan - unfortunately the seals can fail over time. It may limp along and eventually dry inside if not used for a week if it is not permanently damaged (the old trick of placing in rice for a while might work).

If it's still under warranty claim for a replacement.

[MarreFitbit]

Hi there, @plainwildcatfan. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Versa 3 is not working properly. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks for your advice @Guy_!