Versa 3 not booting up

[gtiffany]

I have a Versa 3 running firmware version 36.128.6.17. It's synced to my Samsung S22+ running the latest version of the phone software. Two days ago, the Versa stopped booting up. Not sure why. At the time, the phone said the battery was as 48%, which should be adequate.

I've put it on the charger and left it overnight and most of the day. When I press the haptic button, I'll get a vibration and it will seem to start to boot, giving me the Fitbit logo, then the screen goes black again. Most times, I'll see a green line appear across the screen for a second before the screen goes black and it starts the reboot process again. It can't seem to get past the logo screen, almost like it gets caught in a loop of some kind. It's also no longer syncing with my phone, so I can't do any type hard or factory reset. The green lights on the back also no longer light up.  As mentioned, I can still get a haptic vibration, but the device can't boot up.

The device had been sitting out in the sun on a table for about 30 minutes while I was in the hot tub before all this started, but I doubt that has anything to do with the problem. How can I get my Versa 3 to work again?

[Guy_]

Hi @gtiffany - thanks for the good information provided, it sounds like it has developed a fault.

It seems it is charging but even so check cleaning and cable, How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen as the battery level you seei on the phone isxwhen it last synced.

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[gtiffany]

Hi, Guy_. I tried changing out the charging cable (I have several), but it didn't seem to help. The Versa 3 will give haptic vibrations when I press the button on the side, but the screen never goes past the Fitbit logo in an attempt to start up. The log will appear then disappear after a couple of seconds, then reappear, then disappear, all the while giving haptic feedback. Eventually the logo stays on for a few seconds longer, then a line flashes across the screen and everything goes black again and starts over. I agree with your assessment that it has developed a fault of some kind. The question is how can it be fixed? Or is the device toast?

[Guy_]

@gtiffany - just possibly it is a watch face fault.

If it is still syncing with the app try changing clock face, if the watch is alive long enough try holding the button for 10 seconds at least until the logo stops coming and then comes again  after a vibration, 

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support who can help with a factory reset.

It is a good idea to make a note of any clocks or apps and any special watch or app settings you use before the reset or replacement if necessary.

[gtiffany]

@Guy_  no, the Versa is no longer syncing with the app on my phone. I'll try contacting Customer Support for help with a factory reset. Seems like that is my only option at this point.

[D.mo]

How did this get resolved in the end?

[gtiffany]

Never did get it to boot up. Fitbit ended up offering me a 35% discount on a new Versa 4, which I bought.