help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 not receiving call notifications

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-14-2022 05:41 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

‎04-14-2022 05:41 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

My Versa 3 stopped receiving call notifications a few weeks ago. I have a Google Pixel 5 running Android 12. I tried all possible troubleshooting steps before contacting Fitbit customer service. Customer service has spent the last few weeks telling me to complete all the same steps that I already have. Now the only solution they are offering is telling me to use a different phone. 

That is completely unacceptable and is in no way a solution to something that is clearly stemming from a software problem on Fitbit's end. Using a different phone will not give me the notifications I am looking for, and most people don't have multiple phones at their disposal. 

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎04-15-2022 04:29 - edited ‎11-13-2023 04:06

In response to Mena2021

‎04-15-2022 04:29 - edited ‎11-13-2023 04:06

Hi there, @ajt92. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

@Mena2021 Welcome on board. I understand how you must be feeling. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎04-14-2022 08:21

‎04-14-2022 08:21

I have iPhone 11 Pro and have the same problem.
versa3 sucks

Best Answer

‎04-15-2022 04:29 - edited ‎11-13-2023 04:06

In response to Mena2021

‎04-15-2022 04:29 - edited ‎11-13-2023 04:06

Hi there, @ajt92. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

@Mena2021 Welcome on board. I understand how you must be feeling. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes