Versa 3 not receiving text messages

[Fisher4613]

I have successfully paired my new Versa 3 but it won't receive texts. It receives all other notifications from apps. Both Versa 3 and Versa 3 Controls show up in my device settings.

Moderator Edit: Clarified subject

[SunsetRunner]

you need to have your watch very close to your mobile phone, that is the way to get txt message

[AlejandraFitbit · Accepted solution]

Welcome to the Community, @Fisher4613 and @SunsetRunner, thanks for the input.

If you are having problems with your notifications, I recommend checking the help article: How do I get notifications from my phone on my Fitbit device? and follow the instructions provided there.

Let me know the outcome.

[SunsetRunner]

It is the same for me. Messages will not come through at all even when the watch is right next to the phone. My husband bought me this as a birthday present because this is the one I said I wanted and now I'm just extremely disappointed. This is not the only issue I am experiencing. 

[AlejandraFitbit]

Hey @SunsetRunner, welcome to the Forums.

I understand how are you feeling and appreciate all the efforts in trying to fix this notifications issue. Have you followed the instructions provided in my previous post? If you haven't, please take a look and follow the recommendations provided.

Keep me posted.

[Christina403]

I am having the same issue, but I am not receiving any notifications from any apps.  I have restarted my fitbit, disconnected it from my account and set up a "new" watch again, and I have done everything in the troubleshooting page.  Nothing seems to work.

[Fisher4613]

Thanks for your reply.  Yes, I followed the instructions on the help article prior to posting to this forum, but it didn't help.  Could I speak to someone?

[fuzztrail07]

Go to actual messenger setting on iPhone and make sure notifications are set to always

[Christina403]

Thank you! I ended up having to reach out to support and I finally figured it out. You have to have preview set to always or when opened. They must have changed their settings because it used to be ok to have preview off (I’ve had my preview off for 6 years and Fitbit for only 5 and has only recently - maybe 1 year - has my notifications not worked).

[Fisher4613]

UPDATE:  I spoke to Fitbit tech support and they stated that this is a known issue and they are working on a resolution.

[davetibbils]

Had the same problem yesterday.  Made this change to my iPhone notifications setting and it works!   Thank you!

[Arisda]

Same issue for me despite following all your instructions on your post

[AlejandraFitbit]

Hey guys, thanks for your participation in the Forums.

As our friend @Fisher4613 mentioned, we are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[Razzle3710]

I do. It shows paired but does connect 

[ABCHAMP2]

I just bought a brand new versa 3 and it syncs but will not receive any notifications on my fitbit. Im about to take it back! Same. Im about to return my versa 3 that I just bought. Me either.

Moderator Edit: Formatting

[AlejandraFitbit]

Hey @ABCHAMP2 and @Razzle3710, thanks for your participation in the Forums.

As mentioned, we are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[milka_maus93]

Hey, have you guys been able to fix this in the meantime? I have the same problem and kept restarting my smartphone, the app and the Versa 3. Every now and then it worked for 30 minutes and then suddenly it stopped working.

[SRILU545]

Hi,  Are you able to resolve the issue ? My Versa controls keep getting disconnected and I do not receive any notifications.

[bgonxu27]

Hi Alejandra, it is the problem solve? Because, when my mobile conects to the versa 3 controls, fails de connection to the calls. 

How can I do, to solve this??

Thanks.

[Fisher4613]

2nd UPDATE:  Unfortunately, I haven't heard back from tech support and the problem still isn't resolved.