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Versa 3 not syncing with Strava

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‎05-12-2025 10:46 - last edited on ‎05-13-2025 20:45 by Fitbit Moderator

‎05-12-2025 10:46 - last edited on ‎05-13-2025 20:45 by Fitbit Moderator

I can no longer get my activities on Strava. It worked on Saturday where it synced my 5k run on Saturday. However, it hasn't logged my Sunday cycle. The watch had to be restarted to get it to sync the run to the Fitbit app. On Sunday it was the same. I've followed the suggestions on the fitbit help, ie switch off the watch, remove the Fitbit app, unlink Strava, switch off the phone and various versions - all to no avail. I tried to contact Fitbit directly at 1830GMT and they say Chat was closed! Losing patience with Fitbit - anyone able to help? 

 

Moderator edit: clarified subject.

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‎05-13-2025 20:42

‎05-13-2025 20:42

Hi @Att27sg. Welcome to the community forms.

Thank you for taking the time to share these details regarding the difficulty that you are experiencing with your Versa 3. 

Try to revoque access and connect it again. If it doesn't solve the issue, please see the instructions listed in this help article:

How do I connect Fitbit with another app?

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