Versa 3 not syncing with Strava

[Att27sg]

I can no longer get my activities on Strava. It worked on Saturday where it synced my 5k run on Saturday. However, it hasn't logged my Sunday cycle. The watch had to be restarted to get it to sync the run to the Fitbit app. On Sunday it was the same. I've followed the suggestions on the fitbit help, ie switch off the watch, remove the Fitbit app, unlink Strava, switch off the phone and various versions - all to no avail. I tried to contact Fitbit directly at 1830GMT and they say Chat was closed! Losing patience with Fitbit - anyone able to help? 

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Att27sg. Welcome to the community forms.

Thank you for taking the time to share these details regarding the difficulty that you are experiencing with your Versa 3. 

Try to revoque access and connect it again. If it doesn't solve the issue, please see the instructions listed in this help article:

How do I connect Fitbit with another app?

[MarreFitbit]

Hi Everyone!

I'm glad to inform you that we've made some updates to the Strava integration that should address issues with workouts syncing between the apps.

Additional Troubleshooting Steps (if needed): Make sure your Fitbit and Strava accounts are connected, please check that you see Fitbit listed under "Manage apps and devices" in Strava settings on the Strava app and ensure that Strava is also listed in the Fitbit app.

Fitbit App: Using a Google Account:

• In the Fitbit App, tap on your Profile picture (top right), Fitbit Settings, Manage access to account, Manage connected apps.

Fitbit App: Using a Fitbit Account:

• In the Fitbit App, tap on the Gear (top right), Fitbit Settings, Manage access to account, Manage connected apps.

We always appreciate your feedback, thank you for your patience.